SAGALA, R. .; SINAGA, R. V. . PENGARUH AIRLINES TANGIBLES, TERMINAL TANGIBLES, PERSONNEL QUALITY, EMPATHY DAN AIRLINE IMAGE TERHADAP CUSTOMER SATISFACTION: (Studi Pada Penumpang Garuda Indonesia). Jurnal Manajemen dan Bisnis, [S. l.], v. 23, n. 1, p. 92–108, 2023. Disponível em: https://ejournal.ust.ac.id/index.php/JIMB_ekonomi/article/view/2512. Acesso em: 3 jul. 2024.