Silalahi, Andri Dayarana K., Surmida Sormin, and Chrisna Lumbangaol. 2023. “WHAT WE LEARN ABOUT HOSPITAL SERVICE QUALITY DURING PANDEMIC COVID-19: AN INVESTIGATION OF SATISFACTION POST-PANDEMIC SITUATION”. Jurnal Manajemen Dan Bisnis 23 (2):406-13. https://ejournal.ust.ac.id/index.php/JIMB_ekonomi/article/view/2972.