Analisis Kepuasaan Penggunaan Aplikasi Kasir Majoo di Penajam Paser Utara dengan Metode Technology Acceptance Model

Authors

  • Eva Selvin Sura Tangkelangi STMIK Borneo Internasional
  • Joy Nashar Utamajaya STMIK Borneo Internasional

Keywords:

user satisfaction, Majoo, Technology Acceptance Model, Perceived Usefulness, Perceived Ease of Use

Abstract

The rapid advancement of information technology has significantly impacted various aspects of life, including business operations. This study aims to eval_uate user satisfaction with the Majoo cash register application in Penajam Paser Utara using the TAM. Through a survey conducted in 2023, involving 100 respondents who have used Majoo for at least three months, data were collected using a structured questionnaire distributed via Google Forms. Statistical analysis using SPSS revealed high user satisfaction, with PU  and PEOU  significantly influencing overall satisfaction. The results indicate that both PU and PEOU   are critical determinants of user satisfaction, consistent with previous TAM research. These findings provide insights for developers to enhance application features and improve user experience.

References

Davis, F. D. 1989. Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3): 319-340.

Venkatesh, V., & Davis, F. D. 2000. A theoretical extension of the technology acceptance model: Four longitudinal field studies. Management Science, 46(2): 186-204.

Legris, P., Ingham, J., & Collerette, P. 2003. Why do people use information technology? A critical review of the technology acceptance model. Information & Management, 40(3): 191-204.

Oliver, R. L. 1980. A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17(4): 460-469.

Ajzen, I., & Fishbein, M. 1980. Understanding Attitudes and Predicting Social Behavior. Prentice-Hall, Englewood Cliffs, NJ.

Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. 2003. User acceptance of information technology: Toward a unified view. MIS Quarterly, 27(3): 425-478.

Bhattacherjee, A. 2001. Understanding information systems continuance: An expectation-confirmation model. MIS Quarterly, 25(3): 351-370.

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Published

2024-12-23

How to Cite

Tangkelangi, E. S. S. ., & Utamajaya, J. N. . (2024). Analisis Kepuasaan Penggunaan Aplikasi Kasir Majoo di Penajam Paser Utara dengan Metode Technology Acceptance Model. MEANS (Media Informasi Analisa Dan Sistem), 2(2), 122–124. Retrieved from https://ejournal.ust.ac.id/index.php/Jurnal_Means/article/view/4072

Issue

Volume 9 Nomor 2

Section

Daftar Artikel

License

Copyright (c) 2024 Eva Selvin Sura Tangkelangi, Joy Nashar Utamajaya

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

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