PENGUKURAN TINGKAT KEPUASAN PENGGUNA SIISTA STUDENT UNIVERSITAS DHYANA PURA MENGGUNAKAN METODE EUCS

Yofita Nurhayati; Putu Andhika  Kurniawijaya; Agus Tommy Adi Prawira  Kusuma

doi:10.54367/means.v11i1.6631

Authors

Yofita Nurhayati Universitas Dhyana Pura, Kabupaten Badung, Bali
Putu Andhika Kurniawijaya Universitas Dhyana Pura, Kabupaten Badung, Bali
Agus Tommy Adi Prawira Kusuma Universitas Dhyana Pura, Kabupaten Badung, Bali

DOI:

https://doi.org/10.54367/means.v11i1.6631

Keywords:

User satisfaction, SIISTA Student, End User Computing Satisfaction, information system

Abstract

The Integrated Academic Information System (SIISTA) Student is used by students of Dhyana Pura University to access online academic services. However, users still encounter several issues, including unclear login error notifications, repeated login requests when accessing the Course Registration (KRS) feature, and unclear symbols in the tuition payment feature. This study aims to measure user satisfaction with SIISTA Student using the End User Computing Satisfaction (EUCS) method based on five variables: Content, Accuracy, Format, Ease of Use, and Timeliness. Data were collected from 97 active students through questionnaires. The results showed average scores of 3.95 for Content, 3.68 for Accuracy, 3.85 for Format, 3.68 for Ease of Use, and 3.59 for Timeliness. Overall, all variables were categorized as satisfied, although improvements are still needed in Accuracy, Ease of Use, and Timeliness to enhance system quality.

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