GUNAWAN, H. Desain Model Manajemen Layanan TI berbasis Information Technology Infrastructure Library (ITIL). MEANS (Media Informasi Analisa dan Sistem), [S. l.], v. 4, n. 2, p. 104–111, 2019. Disponível em: https://ejournal.ust.ac.id/index.php/Jurnal_Means/article/view/543. Acesso em: 4 may. 2024.