PENGARUH KEPERCAYAAN MEREK TERHADAP KEPUTUSAN PEMBELIAN HANDPHONE OPPO
(Studi Kasus : Mahasiswa Prodi Manajemen Fakultas Ekonomi Universitas Katolik Santo Thomas Medan)
Keywords:
Brand predictability, brand liking, brand competence, brand reputation and trust in the company, purchasing decisionsAbstract
The purpose of this study was to determine the effect of brand trust consisting of brand predictability, brand liking, brand competence, brand reputation and trust in the company partially and simultaneously on purchasing decisions for Oppo mobile phones. The number of samples is 96 respondents. Multiple linear regression analysis technique and to test the hypothesis used t and F test. The results showed that respondents' responses regarding: brand predictability were more dominant stating the predictability of the brand owned by Oppo cellphones was very good, brand competence was more dominant indicating brand competence owned by Oppo cellphones had been well developed, brand preference was more dominant in expressing preference for the brand owned. Oppo cellphones are good, Reputation is more dominant stating that the brand reputation owned by Oppo cellphones is very good, Trust in the company is more dominant stating that trust in the company owned by Oppo cellphones is very good and Purchasing decisions are more dominant stating that purchasing decisions owned by Oppo cellphones are in accordance with need . The t-test and F-test values show that the variables of brand predictability, brand preference, brand competence, brand reputation and trust in the company have a partially and simultaneously significant influence on the purchasing decision of Oppo mobile phones. The correlation coefficient value of brand predictability variables, brand preference, brand competence, brand reputation and trust in the company to brand loyalty has a strong relationship of r = 0.954a. While the coefficient of determination is 0.897, which means that the variables of brand predictability, brand preference, brand competence, brand reputation and trust in the company are able to explain 89.7% of the decision to buy Oppo mobile phones while 10.3% is influenced by other factors. Oppo mobile phone manufacturers should increase brand predictability variables, brand liking, brand competence, brand reputation and trust in the company so that they have more influence on purchasing decisions for Oppo mobile phones. This can be proven by the value of the regression coefficient which is much lower than the variable trust in the brand and brand reputationWarning: Invalid argument supplied for foreach() in /opt/lampp/htdocs/ojs/plugins/generic/usageStats/UsageStatsPlugin.inc.php on line 788
Downloads
References
Ali, Hasan . 2013. Marketing dan Kasus-Kasus Pilihan. Yogyakarta. CAPS (Center For Academic Publishing Service)
Arlan Tjahyadi, Rully. 2006. “Brand Trust Dalam Konteks Loyalitas Merek: Peran karakteristik Merek, Karakteristik Perusahaan Dan Karakteristik Hubungan Pelanggan-Merek.” Jurnal Manajemen, Vol.6, No.1
Assael, H., & Ramond, C. K. (2011). Models of Buyer Behavior. Georgia: Marketing Classics Press.
Chaudhuri, A. and Holbrook, M.B. (2001), “The Chain of effects from Brand Trust and Brand Effect to Brand Performance: The Role of Brand Loyalty”, Journal of Marketing, Vol. 65, April, pp. 81-93.
Darmadi Durianto, Sugiarto & Lie Joko Budiman. 2004. Brand Equity Ten: Strategi
Memimpin Pasar. Jakarta: Gramedia.
Danang, Sunyoto. (2013). Metodologi Penelitian Akuntansi. Bandung: PT Refika Aditama Anggota Ikapi.
Daryanto. (2011). Media Pembelajaran. Bandung: Sarana Tutorial Nurani Sejahtera
Dharmmesta, BS. 1999. Loyalitas Pelanggan: Sebuah Kajian Konseptual Sebagai Panduan
bagi Peneliti. Jurnal Ekonomi dan Bisnis Indonesia. Vol. 14. No. 3. p. 73-88.
Engel, James F., Roger D. Blackwell, dan Paul W. Miniard. 2005. Perilaku Konsumen.
Jakarta: Binarupa Aksara.
Rizal Edy Halim, 2002. Dampak Hubungan kepercayaan merek Dan afeksi Merek terhadap Kinerja Merek, Jurnal Manajemen Indonesia Vol. 1, no. 2. Jakarta.
Tjiptono, Fandy. (2011). Strategi Pemasaran. Edisi 3. Yogyakarta : ANDI
Febra Hardiwan dan Imam Mahdi. 2005. Faktor-Faktor Yang Mempengaruhi Kesetiaan
Konsumen terhadap Sebuah Merek Rokok (Studi pada Mahasiswa Fakultas Ekonomi Universitas Sebelas Maret Surakarta). Fokus Manajerial. Vol. 3. No.
p. 11-20.
Freddy Rangkuti. 2002. The Power of Brand: Teknik Mengelola Brand Equity dan Strategi Pengembangan Merek & Analisis Kasus dengan SPSS. Jakarta: Erlangga.
Griffin, Jill. 2003. Customer Loyalty: Menumbuhkan dan Mempertahankan Kesetiaan
Pelanggan. Alih Bahasa: Dwi Kartini Jaya. Edisi Revisi dan Terbaru. Jakarta:
Erlangga.
Hermawan Kartajaya. 2004. Hermawan Kartajaya on Brand, Seri 9 Elemen Marketing.
Bandung: Mizan Pustaka.
Kotler, Philip. 2002. Manajemen Pemasaran. Alih Bahasa: Hendra Teguh, Ronny A. Rusli
dan Benyamin Molan. Edisi Millenium 2. Jakarta: Prenhallindo.
Kotler, Philip, 2002, Marketing Management, The Millenium Edition
Kotler, Philip (2005) Managemen Pemasaran. edisi kesebelas Jakarta : PT. Indeks Kelompok Gramedia.
Kotler, Philip (2000). Prinsip – Prinsip Pemasaran Manajemen, Jakarta : Prenhalindo
Kotler, Amstrong. 2001. Prinsip-prinsip pemasaran, Edisi keduabelas, Jilid 1. Jakarta: Erlangga
Kotler, Philip dan Amstrong, Gary, (2012), Principles of Marketing, 15th Edition, Pearson Education Limited.
Kotler, P. & Keller, K.L. (2012), Manajemen Pemasaran Jilid I Edisi ke 12. Jakarta: Erlangga.
Kotler, Philip dan Amstrong, Gary, (2014), Principles of Marketin, 12th Edition, Jilid 1 Terjemahan Bob Sabran Jakarta : Erlangga.
Mowen, John C., Michael Minor. 2002. Perilaku Konsumen. Alih Bahasa: Dwi Kartini
Yahya. Jilid 2. Edisi ke 5. Jakarta: Erlangga.
Muafi & M. Irhas Effendi. 2001. Mengelola Ekuitas Merek: Upaya Memenangkan
Persaingan di Era Global. EKOBIS. Vol. 2. No. 3. p. 129-139.
Peter, J. Paul, Jerry C. Olson. 1996. Customer Behavior: Perilaku Konsumen dan Strategi
Pemasaran. Jilid 2. Edisi ke 4. Jakarta: Erlangga.
Rizal Edy Halim. 2002. Dampak Hubungan Kepercayaan Merek dan Afeksi Merek terhadap Kinerja Merek: Suatu Analisis Dari Perspektif Kesetiaan Merek. Jurnal
Manajemen Indonesia. Vol. 2. p. 1-11.
Rully Arlan Tjahyadi. 2006. Brand Trust dalam Kontek Loyalitas Merek: Peran Karakteristik Merek, Karakteristik Perusahaan dan Karakteristik Hubungan Pelanggan- Merek. Jurnal Manajemen. Vol. 6. No.1. p. 63-76.
Schiffman, L.G. dan Kanuk. 2012. Consumer Behaviour. USA : New Jersey Prentice Hall
Schiffman, Leon dan Kanuk, Leslie L. (2014). Perilaku Konsumen. Jakarta: Indeks.
Sugiyono, (2005). “Statistik Nonparametris Untuk Penelitian”, Cetakan Pertama, Bandung : CV. Alfabeta.